Director, Training & Team Relations in Greensboro, NC at The Fresh Market

Date Posted: 7/4/2019

Job Snapshot

Job Description

The Director of Training & Team Member Relations is responsible for managing the ongoing training & team member relations solutions for over 10,000 employees to enhance the work environment, deliver a world-class shopping experience to our customers, and fulfill our promises, purpose, and core belief. This position must demonstrate a strong understanding of company and HR strategy. This role must ensure high standards of excellence across many functions both in the corporate and retail environment to warrant consistency and excellence in training, learning and development, and team member relations.



  • Establish and Implement Strategic Direction: Partner with Zone Vice Presidents, Regional Managers of Operations, other Retail Leaders and key stakeholders to understand, assess and make strategic recommendations for training and development programs
  • Evaluate existing programs for impact and alignment with functional needs. Provide recommendations for learning experiences that increase reach, impact, and future capability requirements
  • Employ project management processes: Track project status and team member capacity, participate in intake and resourcing processes, prioritize work, ensure execution of project deliverables, inspect quality, assist in content creation, manage budget, manage multiple priorities
  • Collaborate with retail support teams to ensure effective rollout and implementation of training in stores. Partner with Store Support Center work groups in support of training initiatives
  • Keep training materials organized and up to date; inform team members of changes

Team Member Relations:

  • Implement HR strategies that enhance current programs and processes regarding team member relations, as well as rewards, recognition, succession planning, and performance management
  • Guides management and employee actions by researching, developing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
  • Build and maintain strong working relationship across all HR functions to include Talent Acquisition, Corporate Human Resources, and Benefits & Compliance
  • Lead team of Team Member Relations Managers to properly respond and resolve complex team member issues including conducing thorough and objective investigations
  • Champion and drive culture and engagement in the field by recommending team member engagement strategies that balance the business and team member needs



  • Bachelor’s Degree in Human Resources or related field
  • PHR/SPHR certification preferred
  • A minimum of 7 to 10 years of progressive HR experience
  • Experience supporting multiple business units across a region or territory in a consultative capacity
  • Proven functional capabilities with the ability to develop and retain qualified employees
  • Excellent organization and time management skills
  • Ability to travel up to 50% of the time